Table of Contents
SaaS Support Engineer Job Description
| Company | IBM |
| Industry | IT |
| Job Title | SaaS Support Engineer |
| Qualification | IT Graduates |
| Experience | 1 To 2 Year |
| Location | Kochi / Bangalore |
SaaS Support Engineer Role & Responsibilities
- Seeking a Technical Support Professional to join the IBM Engineering Life Cycle Management SaaS product Support team.
- Responsible for providing technical support to IBM clients, requiring a high level of skill and motivation from team members.
- Focus on understanding, narrowing, and defining the scope of client concerns by articulating the problem and comprehending its extent.
- Manage client expectations and assess the technical impact and pervasiveness of the issue, utilizing technical and negotiation skills.
- Collaborate with other support operations and organizations to prioritize and diagnose problems, employing problem determination and analysis skills.
- Work closely with Services, Development, and SRE teams to address identified product issues.
- Communicate updates and action plans to customers or IBM representatives in accordance with response guidelines.
- Demonstrate the ability to record and document each step of the problem-solving effort, including client interactions.
- Share knowledge and expertise within the team and with clients, contributing to technotes, blogging in social media, and other forms of knowledge dissemination.
Required Expertise For SaaS Support Engineer
- Possesses strong communication skills, both written and verbal.
- Works in a customer-facing role, following a rotational shift model and participating in on-call/production-down support rotation.
- Demonstrates familiarity with Agile methods, tools, and process flows.
- Has additional knowledge in databases (DBs) and networks, considered a plus.
- Exhibits good troubleshooting skills in On-prem, SaaS, Platform, and Network environments.
- Holds a bachelor’s degree in computer science or a related field, or possesses equivalent practical experience.
- Brings a minimum of 1-2 years of industry experience to the role.
Preferred Expertise
- Proficient troubleshooting skills in Database, with expertise in either DB2 or Oracle.
- Possesses knowledge in the Agile development process.
- Familiarity with Containers, such as Dockers, and expertise in Kubernetes. Additional knowledge in RedHat OpenShift/AWS is considered an added advantage.
- Demonstrates proficiency in programming languages, including Core Java/JEE, Python, or any other programming language.
About Company
IBM, or International Business Machines Corporation, is a globally recognized technology and consulting company that has played a pivotal role in shaping the IT industry since its founding in 1911. Renowned for its innovation and commitment to progress, IBM provides a diverse range of products and services, including hardware, software, cloud computing, artificial intelligence, and consulting solutions. With a storied history of groundbreaking inventions and contributions to computing, IBM continues to be a leader in driving technological advancements. The company’s dedication to addressing complex business challenges and fostering a culture of collaboration and innovation has established IBM as a prominent force in the global technology landscape.
How To Apply ?
- First Go through the above job details.
- Click the “Click Here” button below.
- Visit the official website by clicking on the apply link.
- Fill in the required details using the provided information.
- Double-check the accuracy of the provided information.
- Submit your application. Good luck!
Apply Link : Click Here
Explore More IT Jobs : Click Here
Join Our WhatsApp Community : Click Here
Join Our Telegram Group : Click Here
Follow Us On Instagram: Click Here