Table of Contents
Process Designer Job Description
| Company | PhonePe |
| Industry | Client Servicing |
| Job Title | Process Designer |
| Qualification | Any Graduates |
| Experience | 2 To 4 Year |
| Location | Bangalore |
Responsibilities
- Manage escalated merchant cases on a daily basis.
- Collaborate with internal teams to extract resolutions.
- Identify opportunities for process improvement.
- Resolve merchant concerns professionally and positively.
- Escalate issues when necessary.
- Communicate with merchants via phone or other channels for efficient case resolution.
Requirements
- Requires a graduate degree in any field.
- Mandatory 2-4 years of relevant experience.
- Proficient in MS Office Suite.
- Preferred prior experience in Merchant Helpdesk or Customer Experience.
- Must possess excellent written and verbal communication skills.
About Company
PhonePe is a prominent Indian digital payments platform that offers a wide range of financial services and transactions through its mobile app. Launched in 2015, PhonePe enables users to make secure and convenient payments, including peer-to-peer transactions, bill payments, recharges, and online shopping. The platform has gained widespread popularity for its user-friendly interface, quick transaction processing, and integration with various banks. As a leader in the digital payment space in India, PhonePe continues to innovate and expand its services, contributing to the country’s growing digital economy.
How To Apply ?
- First Go through the above job details.
- Click the “Click Here” button below.
- Visit the official website by clicking on the apply link.
- Fill in the required details using the provided information.
- Double-check the accuracy of the provided information.
- Submit your application. Good luck!
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