Table of Contents
DTC Specialist Job Description
| Company | Goldman Sachs |
| Industry | Finance Services |
| Job Title | Direct to Consumer Specialist |
| Qualification | Any Graduates |
| Experience | 1 To 2 Year |
| Location | Bangalore |
DTC Specialist Responsibilities
- Utilize workforce management software and contact volume data for staffing level management.
- Monitor real-time inbound call traffic to maintain service level agreements.
- Track technical issues reported to WFM and collaborate with Technology to identify root causes.
- Apply problem-solving skills for operational efficiency.
- Assist in preparing ad hoc analysis for better business understanding.
- Offer suggestions and recommend solutions for potential issues.
- Exercise sound judgment in handling ambiguous requests.
Requirements
- Minimum requirement: Graduate degree.
- Ability to quickly grasp ambiguous tasks and handle complex data sets.
- Highly motivated and self-driven, capable of following direction while also exercising independent thinking under tight deadlines.
- 1-2 years of experience in a call center environment.
- Proficiency in Microsoft Office products, particularly advanced skills.
- Strong critical thinking skills and ability to work effectively within deadlines.
About Company
Goldman Sachs is a renowned multinational investment bank and financial services company, playing a pivotal role in the global financial industry. With a rich history dating back to 1869, the firm offers a comprehensive range of services including investment banking, asset management, securities trading, wealth management, and advisory services to a diverse client base comprising corporations, governments, institutions, and individuals worldwide. Known for its expertise, innovation, and market influence, Goldman Sachs operates across multiple divisions and has a significant presence in key financial hubs around the world, contributing to shaping the landscape of global finance through its strategic insights, cutting-edge technology, and commitment to excellence.
How To Apply ?
- First Go through the above job details.
- Click the “Click Here” button below.
- Visit the official website by clicking on the apply link.
- Fill in the required details using the provided information.
- Double-check the accuracy of the provided information.
- Submit your application. Good luck!