Are you ready to dive into the dynamic world of Cloud Computing and be a part of the leading edge of this rapidly growing industry? Amazon Web Services (AWS) is on the lookout for passionate individuals to join their Customer Service team as Technical Customer Service Associates. This is an opportunity to provide innovative support, represent Amazon and AWS, and act as an expert in the realm of AWS Cloud Computing services.
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Customer Service Associate Job Description
| Company Name | Amazon |
| Industry | E-Commerce |
| Position | Technical Customer Service Associate |
| Qualifications Required | Bachelor’s Degree or Equivalent + more below |
| Experience | 1 – 4 years |
| Location | Bangalore |
Overview of the Role:
As a Technical Customer Service Associate, you will play a crucial role in helping external customers understand the power of Cloud Computing and how it can cater to their business needs. Your responsibilities will include addressing billing inquiries, managing account access and authentication, and collaborating with other support teams to maintain a consistent and high-quality level of support. You will be at the forefront of customer interaction during critical AWS launches and support events.
Customer Service Associate Key Responsibilities:
1. Innovative Customer Service: Provide creative solutions for billing, account access, and authentication inquiries while ensuring the safety of customer data.
2. Collaborative Support: Work closely with other customer support teams to maintain a consistent and high-quality level of support.
3. Root Cause Analysis: Identify the root causes of customer issues, suggest areas for improvement, and provide valuable feedback to business and development teams.
4. Critical Launch Support: Assist with customer communication during AWS critical launches and support events.
Location Options:
Candidates can work out of the Bangalore location, contributing to the vibrant AWS community in Karnataka, India.
Basic Qualifications:
– Bachelor’s Degree in any field
– 1-4 years of overall experience, including 1+ years of direct customer interaction using computer systems and technology components
– 6+ months of experience in Contact Center or customer-facing roles in a fast-paced environment
– General knowledge in one or more technology domains (e.g., cloud computing, internet, network, software, systems)
– Computer literacy with experience using Windows/MS Office
– Advanced proficiency in English (both written and spoken)
– Familiarity with Web Technologies and the Internet
Preferred Qualifications:
– 1+ years of experience in Contact Center or Customer Support in a fast-paced support environment
– Experience with AWS products, Cloud Computing technologies, or technical support
About the Team:
Inclusive Culture: AWS values diversity and inclusion, fostering a culture that celebrates differences through employee-led groups, innovative benefits, and learning experiences.
Work/Life Balance: The team emphasises work-life balance, encouraging flexible working hours for long-term happiness and fulfilment
.
Mentorship & Growth: Dedicated to supporting all members, the team promotes knowledge sharing and mentorship for career development.
Embark on a journey with AWS, where your technical acumen meets customer service excellence. Join as a Technical Customer Service Associate and contribute to the revolutionary landscape of Cloud Computing. Be a part of a culture that embraces diversity, prioritises work-life balance, and supports your growth at every step.
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