Table of Contents
Relationship Manager Job Description
| Company | Airtel |
| Industry | Telecom |
| Job Title | Relationship Manager |
| Qualification | BE, MBA(Marketing/Operations) |
| Experience | 2 – 5 Years |
| Location | Mumbai |
Relationship Manager Responsibilities:
- Ensure Optimal Service Level Adherence:
- Guarantee 100% adherence to business processes to maintain service level agreements effectively.
- Enhance Collection Efficiency:
- Improve collection efficiency within specified periods (0-60 days, 60-90 days) to bolster financial operations.
- Maximize Revenue Enhancement:
- Implement strategies for revenue enhancement, focusing on churn control and upselling opportunities.
- Manage Corporate Product Lifecycle:
- Oversee and upsell both existing and new Airtel products/services to corporate clients through lifecycle management, coordinating with partner teams.
- Maintain Account Relationships:
- Develop and maintain an account relationship index, including parameters such as visit adherence, account dossier management, complaint resolution per customer, self-care adoption, and e-bill adoption.
- Optimize Payment Processes:
- Reduce suspense accounts by efficiently posting payments and managing virtual accounts.
- Track Corporate Revenue Performance:
- Monitor and analyse the performance of different products/services in corporate revenue streams.
- Drive Virtualization Initiatives:
- Promote virtualization initiatives through platforms like PFH (Paper-Free Home), self-care systems, and paperless billing media to streamline processes and enhance customer experience.
Skills Required:
- Proficient Analytical Skills: Ability to analyse data and derive meaningful insights.
- Advanced Excel and Financial Modelling Skills: Demonstrated proficiency in Excel and financial modelling techniques.
- Strong Process Orientation: Commitment to following established processes and procedures.
- Effective Communication: Clear and concise communication skills to interact with stakeholders.
- Results-Driven: Orientation towards achieving objectives and delivering measurable outcomes.
- Exceptional Negotiation Skills: Ability to negotiate effectively in various situations.
Educational Qualifications:
- Bachelor’s Degree in Engineering, MBA, or Business Administration with a focus on Marketing or Operations.
Work Experience:
- Minimum of 2-7 years of experience in the telecommunications industry.
About company
Airtel, a dynamic and rapidly expanding company, fosters innovation and prioritizes customer satisfaction, serving approximately one in every 24 individuals worldwide. Our culture revolves around customer-centricity, encouraging employees to innovate and excel. We empower our workforce to evolve into entrepreneurial thinkers, offering diverse opportunities for personal and professional growth. At Airtel, we welcome individuals from all backgrounds, seeking those who exhibit passion, curiosity, and conviction. We value unconventional thinkers who are eager to pioneer new roles and break away from convention. Join Airtel and be part of a team dedicated to redefining boundaries and shaping the future of telecommunications
How to Apply ?
- First Go through the above job details.
- Click the “Click Here” button below.
- Visit the official website by clicking on the apply link.
- Fill in the required details using the provided information.
- Double-check the accuracy of the provided information.
- Submit your application. Good luck!