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Customer KYC Support Job Description
| Role | Customer KYC Support |
| Location | Delhi / UP / Noida |
| Work Detail | 5 Days |
| Job Type / Timing | In Office / Full Time |
| Qualification | Graduate |
Customer KYC Support Responsibilities
- Consistently convey messages with clarity and professionalism in all interactions.
- Delivers swift and effective service to Amazon customers and delivery partners.
- Proficiently handle sensitive cases by escalating through the appropriate reporting channels.
- Showcase exemplary skills in managing time efficiently.
- Consistently meets or surpasses designated performance metrics.
- Proactively analyse challenges using logical reasoning, identifying trends to propose enhancements in processes.
Requirements
- Completion of higher secondary education or equivalent, in any field, from a recognized university.
- Demonstrates exceptional proficiency in both written and verbal communication in English.
- Possesses the capability to communicate accurately and clearly with all customers.
- Strong comprehension skills: adept at clearly understanding and articulating customer concerns.
- Exhibits the capacity for sustained focus, navigating customer issues without deviation until achieving resolution.
- Thrives in collaborative team settings while also excelling in independent work environments.
- Proficient in navigating Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer.
- Demonstrates exceptional proficiency in typing.
- Displays adeptness in navigating websites effectively.
- Exhibits self-discipline, meticulous attention to detail, and a readiness to work during night shifts.
- Collaborative team member, adaptable to business needs, quick learner, and adept at thriving in a dynamic environment.
About Company
Amazon’s teams in India tackle intricate business challenges, innovating to create efficient solutions that support various global Amazon businesses, encompassing Amazon websites and providing crucial support for Payments, Transportation, and Digital products like the Kindle family. Fueled by top-tier talent and seasoned leaders, They are dedicated to propelling Amazon toward becoming the world’s most customer-centric company.
Amazon’s journey in India began with Junglee.com, empowering Indian retailers to showcase products to millions and attract targeted traffic. In 2013, www.amazon.in was launched, aiming to provide customers with low prices, an extensive selection, swift and reliable delivery, and a trusted online shopping experience. In just two years, They have expanded their offerings to include over 22 million products across hundreds of stores, a testament to their customer-centric approach driving growth and success.
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