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Analyst Job : Wipro is actively seeking dynamic and talented individuals for the position of Analyst. As an Analyst at Wipro, you will be part of a dynamic team, leveraging your fresh perspective to contribute to impactful projects. This role involves analysing and interpreting data, providing valuable insights, and collaborating with cross-functional teams. If you are a recent graduate with a passion for analytics, problem-solving, and innovation, this is an exciting opportunity to kickstart your career with a global leader. Join Wipro to embark on a journey of learning, growth, and professional development.
Analyst Job Description:
| Company | Wipro |
| Industry | IT |
| Job Title | Analyst |
| Qualification | Any Graduate |
| Experience | Fresher |
| Application Deadline | 7th Feb. 2024 |
| Job type | Full Time |
| Job Location | Gurgaon |
Analyst Job Responsibilities:
- Respond promptly and courteously to all incoming help requests from clients via telephone and/or email.
- Thoroughly document end user identification information, including name, department, contact details, and the nature of the problem or issue.
- Keep the RAVE system updated with availability information to enhance overall process productivity.
- Record, track, and document all queries, including the steps taken for problem-solving and the outcomes, whether successful or unsuccessful.
- Adhere to standard processes and procedures to effectively resolve client questions within the defined Service Level Agreements (SLAs) outlined in the contract.
- Utilise internal knowledge bases, resources, and frequently asked questions to aid in providing efficient problem resolution to clients.
- Acquire and maintain in-depth knowledge of relevant product details to facilitate effective client interaction and troubleshooting.
- Document and analyse call logs to identify recurring trends for proactive resolution of future problems.
- Regularly update and maintain self-help documents for customers, aiming to expedite resolution times.
- Identify red flags and escalate serious client issues to the appropriate leader in cases of untimely resolution.
- Ensure that all necessary product information and disclosures are provided to clients both before and after the resolution of the call/email requests.
- Comply with service agreements to mitigate legal challenges and maintain a high level of professionalism and integrity in all interactions.
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Analyst has to Analyse and diagnose client issues.
- Guide users through step-by-step solutions.
- Help clients navigate menus and understand features.
- Resolve queries courteously and professionally.
- Log and record customer queries as per guidelines.
- Effectively communicate oral messages in various situations.
- Schedule callbacks for feedback and ensure compliance.
- Process calls and emails using designated software.
- Offer alternatives to retain customer business.
- Maintain a high level of courtesy and professionalism.
About Wipro:
Wipro is a leading global information technology, consulting, and business process services company. With a rich legacy spanning several decades, Wipro is known for its innovative solutions and commitment to client success. Headquartered in Bangalore, India, the company operates across various industries, providing cutting-edge technology services, digital transformation, and business consulting. Wipro’s diverse and talented workforce collaborates to deliver tailored solutions that address clients’ evolving needs. As a trusted partner for businesses worldwide, Wipro continues to drive technological advancements and contribute to the global IT landscape.
How To Apply ?
- First Go through the above job details.
- Click the “Click Here” button below.
- Visit the official website by clicking on the apply link.
- Fill in the required details using the provided information.
- Double-check the accuracy of the provided information.
- Submit your application. Good luck!
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