Job Description:

Company Name	Ixigo
Position	Team Leader (Customer Experience)
Eligibility	Graduate
Experience	minimum 5 years of experience in customer service domain.
Location	Gurugram, Haryana, India

Exciting job alert! Ixigo, a leading travel company, is on the lookout for a Team Leader in Gurugram. If you’re a graduate with a passion for customer experience, this is your chance. Dive into this opportunity to oversee operations related to confirmed tickets, train ticket waiting list predictions, and booking platforms. Join Ixigo in ensuring users get ‘confirmed tickets’ and make your mark in the dynamic world of travel. Explore more about this promising role and apply now for rewarding jobs in Gurugram!

Role & Responsibility Jobs In Gurugram:

Oversee and regulate third-party vendor operations across voice and non-voice channels.

Implement robust operational processes to maintain high standards of service delivery and meet customer experience KPIs through outsourcing partners.

Utilise CRM and cloud telephony tools to enhance operational efficiency.

Develop and communicate Standard Operating Procedures (SOPs) to the team in response to process updates or product developments.

Analyse data to identify historical trends and address process improvement needs.

Regularly publish operational metrics and reports on a daily, weekly, and monthly basis.

Offer weekly and monthly updates to ixigo senior management.

Educational Qualification For Jobs In Gurugram:

Applicants must possess a Bachelor’s degree.

Experience:

Candidates interested in this position should have a minimum of 5 years of experience in the customer service domain.

Preference will be given to candidates with a background in commerce and the travel sector.

Required Skills For Jobs In Gurugram:

– Proficient in verbal and written communication, analytical thinking, and communication skills.

– Experience in overseeing outsourced partners.

– Strong multitasking abilities and the capability to thrive in a fast-paced team environment.

– Proficient in process reengineering and process design.

– Demonstrates ownership, accountability, and conflict management skills.

– Effective time management and organisational skills.

– Familiarity with MS Word, PowerPoint, and Advanced Excel.

Salary Structure For Jobs In Gurugram:

According to Ambition Box, the annual salary for a Customer Experience Team Leader at ixigo can range from Rs 3.5 lakh to Rs 7 lakh.

Job Location:

The job location of this post is Gurugram, Haryana.

About the Company:

ixigo, an AI-based travel app established in Gurugram in 2007, utilises technology and artificial intelligence to address the travel needs of Indian users, providing solutions to travel utility, planning, and booking challenges.

How To Apply?:

• Start by reviewing the complete job description available on this page.

• Scroll down and click the designated button labelled “Click Here.”

• Follow the apply link to be directed to the official website.

• Complete the application form with the provided information.

• Double-check the accuracy of the details before final submission.

APPLY LINK – CLICK HERE

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