As a Warehouse Operations Manager at DHL, you will play a pivotal role in ensuring the delivery of high service levels, aligning with customer SLAs and adhering to network procedures and defined standards. Acting as the single point of contact, you will oversee day-to-day coordination with customers, demonstrating a proactive management style and anticipating customer requirements. Your responsibilities encompass strategic planning to enhance service and performance, financial acumen correlating with operations, and introducing Continuous Improvement Programs. The role demands accountability for inventory accuracy through regular cycle counts and wall-to-wall counts. In a high-pressure environment, you will lead total operation planning, addressing challenges in warehousing and transportation.

Operation Executive Job Description

Company	DHL
Industry	Logistic/Supply Chain
Job Title	Executive – Operations
Qualification	Any Graduate/Preference MBA
Experience	Fresher
Job Location	UP, India

Operation Executive Responsibility:

• Ensure high service levels through network procedures and defined standards.
• Oversee receipt, storage, and dispatch management as per SOP.
• Act as the main DHL contact for day-to-day customer coordination.
• Maintain awareness of warehouse activities, taking actions to meet company targets.
• Plan strategies to improve service, performance Turnaround Time (TAT), and manage costs.
• Demonstrate proactive management, anticipate customer needs, and ensure satisfaction.
• Take accountability for cycle counts, wall-to-wall counts, and stock reconciliation for accuracy.
• Introduce Continuous Improvement Programs to enhance operational efficiency.
• Possess strong financial acumen, correlating financial numbers to warehouse operations.
• Lead planning for the entire operation, addressing potential problem areas.
• Operate effectively in a high-pressure, changing environment, addressing demands regionally.

Operation Executive Skill:

• Proven experience in managing warehouse operations, covering receipt, storage, and dispatch.
• Strong interpersonal and communication skills for effective customer liaison.
• Ability to adapt quickly to changing situations and diverse environments.
• Proficient in strategic planning for the implementation of effective operational strategies.
• Proactive management style with a dedicated focus on customer satisfaction.
• Proficiency in managing financial numbers related to warehouse operations.
• Experience in implementing Continuous Improvement Programs for operational enhancement.
• Leadership skills to effectively manage a team in a dynamic work environment.
• Familiarity with cycle counts, wall-to-wall counts, and stock reconciliation processes.
• Ability to work under high-pressure situations and meet service-level agreements.

About DHL 

DHL is a global logistics and express mail service provider, renowned for its extensive network and efficient supply chain solutions. With a presence in over 220 countries and territories, DHL stands as a symbol of reliability and innovation in the transportation industry. Offering a comprehensive range of services, from international shipping to e-commerce solutions, DHL consistently strives to connect people and improve lives through seamless, fast, and secure delivery services. Their commitment to excellence has solidified DHL’s position as a leader in the global logistics landscape.

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