Table of Contents
Client Care Executive Job Description
| Company | Standard Chartered |
| Industry | Banking |
| Job Title | Client Care Executive, Business Banking |
| Qualification | Any Graduate |
| Experience | Freshers |
| Location | Bangalore |
Client Care Executive Responsibilities
- Provide Exceptional Customer Service:
- Handle customer inquiries, issues, and requests promptly and effectively, ensuring a consistently delightful customer experience.
- Resolve customer concerns in accordance with SCB Policies, striving for end-to-end resolution.
- Value-Added Services and Digital Education:
- Enrol customers in value-added services and provide digital education where applicable to enhance their banking experience.
- Accurate Call Handling and Tagging:
- Accurately categorize and tag call types to streamline processes and improve data management.
- Compliance and Risk Awareness:
- Maintain a high level of awareness regarding KYC and Anti-money laundering policies to ensure compliance.
- Identify potential disputes, escalations, and process gaps, promptly reporting them to management.
- Sales and Financial Needs Identification:
- Proactively identify and address customers’ financial needs during service calls, offering relevant solutions aligned with their requirements.
- Conduct sales pitches ethically, avoiding mis-selling, and strive to achieve set targets and service standards.
- Case Follow-Up and Closure:
- Ensure proper follow-up and tracking of cases, aiming for closure within defined turnaround times where applicable.
- Follow up on delinquent accounts to negotiate timely payments if necessary.
- Data Confidentiality and Compliance:
- Adhere strictly to customer data confidentiality policies and comply with all applicable rules, regulations, and group policies.
- Key Performance and Risk Indicators:
- Work towards achieving Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) defined by the group, focusing on aspects like proper authentication, reduced rejects, and maintained turnaround times.
Required Skills
- Bachelor’s degree holder
- Familiarity with asset management concepts
- Proficient in loan products
- Fluent in Hindi, with strong communication skills
- Basic knowledge of Microsoft Excel and computer systems
- Quick learner
- Team player
- Adaptability to changing environments
- Strong attention to detail
About Company
The international bank, with over 160 years of impact, cultivates a culture of purpose and growth. It prioritizes integrity, innovation, and inclusivity, placing clients at the forefront and challenging the status quo. Through valued behaviours, it drives commerce and prosperity while advocating for fairness and diversity. Its competitive salary and benefits, including retirement funding, flexible leave, and wellbeing support, reflect its commitment to employee satisfaction. The bank offers flexible working options and continuous learning opportunities, fostering personal and professional development. Individuals are invited to join this inclusive and values-driven organization to make a difference and unleash their unique talents.
How To Apply ?
- First Go through the above job details.
- Click the “Click Here” button below.
- Visit the official website by clicking on the apply link.
- Fill in the required details using the provided information.
- Double-check the accuracy of the provided information.
- Submit your application. Good luck!