Table of Contents
Management Trainee Job Description
| Company | Wipro |
| Industry | IT |
| Job Title | Management trainee |
| Qualification | Any Graduates |
| Experience | 0 – 1 Years |
| Location | Gurgaon |
Management Trainee Responsibilities
- Client Interaction and Query Resolution:
- Manage transactions adhering to required quality standards.
- Field incoming help requests from clients via telephone and/or email in a courteous manner.
- Document all pertinent end user identification information and nature of problems or issues.
- Update availability in the system for productivity tracking.
- Record, track, and document all queries received, along with problem-solving steps and resolutions.
- Follow standard processes and procedures to resolve client queries within defined SLAs.
- Access internal knowledge bases and resources for effective problem resolution.
- Identify and learn product details to facilitate better client interaction and troubleshooting.
- Document and analyse call logs to identify recurring trends for proactive problem prevention.
- Maintain and update self-help documents to expedite resolution time.
- Identify and escalate serious client issues to Team Leader when necessary.
- Ensure all necessary product information and disclosures are provided to clients.
- Customer Service Excellence:
- Provide excellent customer service by diagnosing and troubleshooting client queries effectively.
- Guide users through step-by-step solutions and product features.
- Troubleshoot client queries in a user-friendly, courteous, and professional manner.
- Maintain records of all customer queries and accurately process incoming calls and emails.
- Offer alternative solutions to retain customer business where appropriate.
- Follow up with customers to record feedback and ensure compliance with SLAs.
- Capability Development and Stakeholder Interaction:
- Undertake product training to stay updated with features, changes, and updates.
- Collaborate with team leaders to identify training themes and learning issues.
- Update job knowledge through self-learning opportunities and maintaining personal networks.
- Interact with internal stakeholders such as Team Leaders, HR, Training Team, and Technical Lead for performance reviews, employee engagement, capability development, and issue escalation/resolution.
- Engage with external stakeholders (clients) for query resolution.
Required Skills
- Functional Competencies:
- Process Knowledge: Familiarity with assigned processes, tools, and systems from foundation to competent level.
- Behavioural Competencies:
- Collaborative Working: Ability to work effectively in a team environment.
- Problem Solving and Decision Making: Capability to address issues and make decisions.
- Attention to Detail: Ability to maintain accuracy and precision in work.
- Execution Excellence: Consistently delivering high-quality work within deadlines.
- Client (Internal) Centricity: Focus on meeting internal client needs.
- Effective Communication: Clear and concise communication skills.
About company
Wipro Limited, a global leader in information technology, consulting, and business process services, leverages cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to empower clients in navigating the digital landscape and achieving success. With a workforce of over 190,000 employees across six continents, Wipro is renowned for its comprehensive service portfolio, steadfast commitment to sustainability, and exemplary corporate citizenship, driving innovation towards a better future.
How To Apply ?
- First Go through the above job details.
- Click the “Click Here” button below.
- Visit the official website by clicking on the apply link.
- Fill in the required details using the provided information.
- Double-check the accuracy of the provided information.
- Submit your application. Good luck!